FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At The Plaza Taos in Chandler, AZ, our thoughtfully designed floor plans cater to every lifestyle—from cozy one-bedroom retreats to spacious three-bedroom havens. Have questions? Our FAQs page is your go-to resource for all things community-related. Dive in and uncover the answers you've been seeking!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes. We offer a waitlist for apartments that are not currently available. Contact our leasing team to be added to the waitlist.

  • Are there short-term or flexible lease options available?

    Yes. We offer lease terms ranging from 3 to 24 months. Please contact our leasing team for current availability and pricing.

  • Do prices change based on lease term or floor plan?

    Pricing changes on a daily basis and can depend on lease term and floor plan.

Application & Leasing

  • What is the application process and timeline?

    Once your application is submitted, you can typically expect a response within 24–48 hours. Please contact our leasing team if you have any questions about the application process.

  • What documents are required to apply?

    Applicants must provide photo IDs and proof of income. Please contact our leasing team if you have any questions about the required documents.

  • Can I lease an apartment without an in-person visit?

    Yes. Applicants may complete the leasing process without an in-person visit. Explore our virtual tours or contact our leasing team to learn more about our Chandler, AZ apartments.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    At move-in, the fees due are prorated rent and any applicable pet fees. At the time of applying, the admin and application fees are due. Within 48 hours of approval, the $500 security deposit is due.
  • Are there additional monthly fees (pet rent, parking, amenities)?

    Yes: pet rent, amenity fee, building and facility fees, and any applicable parking, like extra garages and carports.
  • What payment methods are accepted?

    At move-in, we require money orders and cashier's checks. After move-in, you can use those methods or pay online on the portal.
  • Are late fees charged for late rent, and when?

    Yes, there are late fees, and they are charged on the 4th of the month.

Resident Policies

  • What is the guest policy?

    You must be with your guests at all times in the amenities, and guests can be over as long as they park in unassigned parking.
  • What is your smoking policy?

    The Plaza Taos is a non-smoking apartment community in Chandler, AZ.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The pool is open from 8am-10pm, the gym is open 24/7, and the clubhouse is open during office hours.
  • Are there community events or resident programs?

    Yes, we offer monthly resident events.

Parking & Transportation

  • Are parking permits required?

    No. Parking permits are not required at The Plaza Taos. Guests may park in unassigned parking, and extra garages and carports are available for an additional monthly fee.

Utilities & Services

  • How do I set up electricity, water, and internet?

    The resident is responsible for getting electricity on their own with SRP. Water gets turned on automatically via Conservice, and the resident is required to get internet on their own with Cox Communications.
  • What internet or cable providers service the community?

    Cox Communications services the community. Residents set up internet service directly with Cox Communications.

  • Is renters insurance required?

    Yes. Renters insurance is required. Please contact our leasing team for details on coverage requirements.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes, under the monthly amenity fee, residents have valet trash, pest control, and Fetch bundled into one, and the fee is $53.95.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. For after-hours maintenance emergencies, call our office line at (520) 492-7947 and select option 3 to leave a voicemail for emergency maintenance.

Move-In & Move-Out

  • How do I schedule my move-in date and time?

    Move-ins and move-outs are scheduled through our leasing office. Contact our team at (520) 492-7947 to arrange your move-in date and time.

  • What is the move-out notice period?

    We require a written 60-day notice.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes. The Plaza Taos offers accessible (ADA) apartments. Please contact our leasing office for current availability.